TESO Return & Exchange Policy

Most eligible items may be returned or exchanged within 14 days of purchase. To be eligible for a return or exchange, the item must be unused and in its original condition, with all original packaging, tags, accessories, and the original receipt.

Conditions

• Food and perishable items are not eligible for return or exchange, except in cases of product defects, spoilage, or other issues determined by TESO.
• Items with missing, altered, or damaged original packaging or tags are not eligible for return or exchange, except where the damage is due to a product defect.
• Final Sale and Clearance items are not eligible for return or exchange, unless otherwise required by applicable law.
• Gift Cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.
• For returns with the original receipt, refunds will be issued only to the original form of payment. Refunds cannot be issued to a different payment method.
• If the customer does not have the original receipt, but the item is unused and in its original condition, with all original packaging, tags, and accessories intact, TESO may issue Store Credit after inspecting the item and confirming that it meets the return requirements.
• Returns without a receipt are not eligible for cash refunds or refunds to the original form of payment.
• Returns will not be accepted for items damaged due to misuse, improper handling, accidents, neglect, or normal wear and tear.
• TESO reserves the right to inspect returned items and determine whether they meet the requirements for a return or exchange.

Please retain your receipt for all returns and exchanges.